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'Progress' Help Line.
'Progress' Help Line is a free community oriented services program providing information and referral line that helps people- in need find resources and generate ideas for solving problems.
The primary goal of Help Line is to empower community members to make their own choices and accept consequences by providing information, education and support. Our callers will then be able to move through a crisis feeling empowered by the choices that they have made themselves.
'Progress' recognizes that all members are peers. We endeavor to provide a safe environment for an exchange of information. We believe all people have a right to know that resources and options they have in any given situation. We do not believe it is our role to make choices for our callers. |
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We believe our role is to listen, ask questions and help callers to figure out the solutions or resources available to them.
We believe to better serve our callers, our information must remain upto date and accurate. We strive to provide the most accurate and current information to our callers. We try to provide two to three options for services for clients when possible. We do not believe it is our responsibility to make the choice of service for our callers.
It is our responsibility to set aside our biases and provide the best possible service to our callers. We do not judge our callers. Each caller is an individual with their own individual worth and is to be provided with the services regardless of their age, gender, ethnicity, finances, socio-cultural values, religion and/or sexuality.
We advocate for callers when they are unable to advocate for themselves. Our volunteers listen with empathy and help problem solve with resources to empower the caller in resolving their problems.
Life brings problems to all of us and they are sometimes overwhelming. Help Line is there to answer those calls.
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For Further Information on 'Progress' Help Line Please Contact:
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| 'Progress' Secretariat: |
| Address: |
Plot No. 73/E-1, 9th Jami Commercial St,
Phase 7, D.H.A, Karachi, Pakistan |
| E-mail: |
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| Web: |
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| Tel: |
(9221) 5802346; 5389098 |
| Fax: |
(9221) 5380931 |
| Mob: |
0300-3580540 |
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