Sustainable Communities Initiative

Help Line

Our Goal

The primary goal of ‘Progress’ Help Line is to empower and strengthen individuals, families, and community by bridging people with resources and support. The aim is to empower the community members to be able to move through a crisis with respect and dignity and feeling empowered by the choices that they have made for themselves. The counseling and support services are provided via the telephone, the internet and if considered appropriate through personal contact.

We endeavor to provide a safe environment for an exchange of information. We believe all people have a right to know that resources and options they have in any given situation. We do not believe it is our role to make choices for our callers.

About Us

Progress Help Line is a community oriented service providing information , advice and referral line that helps people and vulnerable residents who need urgent assistance with a range of problems needing to find resources and it also helps in generating ideas for solving problems and serving as a counseling and support service for people in distress.

Our Responsibility

It is our responsibility to set aside our biases and provide the best possible service to our callers. We do not judge our callers. Each caller is an individual with their own individual worth and is to be provided with the services regardless of their age, gender, ethnicity, finances, socio-cultural values, religion and/or sexuality.

Our Work

We advocate for callers when they are unable to advocate for themselves. Our volunteers listen with empathy and help problem solve with resources to empower the caller in resolving their problems. A cry for help will be responded to in a professional and competent manner, that information given will be accurate and appropriate and that people in emotional distress are not exploited.

By calling ‘Progress’ Helpline, people are able to avoid inappropriate use of statutory services. They are guided to more suitable forms of help or are provided with information that removes the necessity for other help. For some people, the act of calling and talking to a compassionate, well trained person at the end of a phone line can be all that they need at that time.

helpline

’Progress’ Helpline exist for the benefit of its callers.

Life brings problems to all of us and they are sometimes
overwhelming. Help Line is there to answer those calls.

We Belief

We believe our role is to listen, ask questions and help callers to figure out the solutions or resources available to them.

We believe to better serve our callers, our information must remain upto date and accurate. We strive to provide the most accurate and current information to our callers. We try to provide two to three options for services for clients when possible. We do not believe it is our responsibility to make the choice of service for our callers.

It is our responsibility to set aside our biases and provide the best possible service to our callers. We do not judge our callers. Each caller is an individual with their own individual worth and is to be provided with the services regardless of their age, gender, ethnicity, finances, socio-cultural values, religion and/or sexuality.

For further information please contact

Progress Secretariat

Plot No. 73/E-1, 9th Jami Commercial St,
Phase 7, D.H.A, Karachi, Pakistan.
Tel: (9221) 35802346; 35389098;
Fax: (9221) 35380931; Mob: 0300-8289400
Email: foundationforprogress@yahoo.com
Website: www.progress.org.pk